Friday, February 19, 2021

Japanese for Work!

Japanese is not as easy as we think, but also not as difficult as we think (do you agree with this?).  I have learned Japanese for about 5 years (2012-2014, 2017-2020), but I judged that my Japanese skill only enough for daily conversation, not for working in Japan (even though I have been worked in Japan for two years). I need to upgrade my Japanese skill.

A screenshot of "Explanatory material" from NHK Japanese for work on my smartphone


For leveling up my Japanese skill, NHK is my favorite resource. Started from Easy Japanese 2011 edition, continued to the 2015 edition (grammar), then the 2018 edition (conversation), I learned a lot. Now, I am learning Easy Japanese for Work. It simply improves my Japanese communication because it provides real case conversation. However, different from the other editions, this Japanese for Work only provides online learning tools, without downloadable materials. Hence, I convert the material there to be able to learn while offline. I contribute to make a single pdf file for all conversations, a single pdf file for all conversation explanations (skit's explanation), and 30 audio files from all skits. Here is to summarize what I've done:

This lesson assumes prior knowledge of basic Japanese including reading hiragana, katakana, and some kanjis. Three items for learning have a different purpose: audio for listening conversation, conversation to check understanding, and explanatory material for parts requiring further explanation (i.e., if you don't understand well on the conversation file). You can download the conversation script and explanatory material in the list above.

For the audio files, I convert the dialog from video files (not downloadable) to mp3 files. I didn't combine all skits to be a single audio file. Instead, I convert one by one skit to mp3 file. Here is the list, click it to download the corresponding file.
  1. 手伝って くださって 大変助かりました。
  2. すみませんが、もう一度言っていただけますか。
  3. 私のおすすめは、墨田区の水族館です。
  4. それではまず、行きかたについてご説明します。
  5. 急ぎの書類はメールで送る、とのことです。
  6. お先に失礼してもよろしいでしょうか。
  7. 日は遅れてしまい、申し訳ありませんでした。
  8. よろしければ、私が致しましょうか。
  9. 私の席はどこか、教えていだかけませんか。
  10. それなら、これを見るといいですよ。
  11. 失礼ですが、お名前はなんとお読みするんですか。
  12. すみません、確認させてください。
  13. 申し訳ありません。和田は他の電話に出ております。
  14. あの、実は今、別の仕事を頼まれています。
  15. コストを下げるために、ここの部品を変えました。
  16. そこを何とか、ご検討いただけませんでしょうか。
  17. よければ、いつでも相談に乗りますよ.
  18. お気持ちはありがたいのですが、受け取らない決まりになっております。
  19. お時間を頂いてしまい、申し訳ありません。
  20. 場合によっては間に合わないこともあります。よろしいでしょうか。
  21. 本社からのお願いです。ぜひご協力いただけませんか。
  22. あの、すみません。私からひとつよろしいでしょうか。
  23. 行き違いがあったようです。すぐに対応いたします。
  24. その日はあいにく先約が入っております。
  25. スキューバダイビングをなさるんですか。始められたきっかけはなんですか。
  26. うまくいかないこともあるよ。気持ちを切り替えてやってみようよ。
  27. ご無理を言って申し訳ありませんが、残業をお願いできませんか。
  28. 大事な内容なので、念のため確認させてください。
  29. 少し様子を見て戻ると言っていました。病院に行くほどではないそうです。
  30. 今はちょっと手が離せません。終わり次第お手伝いします。

Wednesday, February 10, 2021

Menghindari Human Error: Pentingnya Pokayoke

Hari ini saya dirugikan oleh keteledoran saya yang menyebabkan JPY 1500 dan waktu tiga jam terbuang sia-sia. Tidak besar memang, tapi bisa jadi di kemudian hari kerugian yang saya derita akan jauh lebih besar hanya karena human error. Tulisan ini untuk mendokumentasikan peristiwa human error dan langkah-langkah yang bisa ditempuh untuk mencegahnya.

Implementasi pokayoke untuk menghindari kesalahan pemasangan simcard HP

Dua tipe kesalahan manusia: dua tipe human error

Manusia itu tempatnya salah dan lupa (hadist). Berdasarkan hadist ini, dan sebuah bacaan di buku Minna no Nihongo Chukyuu I, maka ada dua tipe kesalahan, lebih tepatnya human error. Pertama human error karena kesalahan, lebih spesifik karena tidak sadar atau tidak tahu (carelesness), kedua human error karena lupa (absent-mindedness). Untuk mengetahui tipe mana yang lebih dominan, coba jawab pertanyaan di sini, https://brainfall.com/quizzes/how-absent-minded-are-you.

Singkatnya, karena sudah sifat manusia, maka suatu ketika manusia pasti salah. Semua manusia pasti pernah berbuat kesalahan. Human error pasti terjadi. Sisi positifnya, human error bisa dihindari, atau lebih spesifik bisa diminimalisir. Teknik untuk menghindari atau meminimalisir human error ini, dalam bahasa Jepang, disebut pokayoke.

Pokayoke

Pokayoke (dari kata ぽか避ける) adalah bagian dari manajemen lean (ditemukan oleh Toyota) untuk menghindari human error. Pokayoke mencegah manusia berbuat salah. Karena manusia pasti (pernah) berbuat salah maka harus dibuat langkah untuk menghindari kesalahan itu. Contoh sederhana, ketika anda bekerja yang mengharuskan tangan kanan, maka tangan kiri harus dipekerjakan juga dengan pekerjaan lainnya, agar tidak ikut mengerjakan pekerjaan yang seharusnya dikerjakan oleh tangan kanan. Teknik/prosedur ini banyak diterapkan oleh pabrik-pabrik di Jepang.

Contoh lain sebenarnya pernah kita terapkan. Bila anda ikut pramuka maka anda akan diajari periksa kerapian untuk memeriksa kelengkapan atribut yang anda pakai. Cara tersebut merupakan salah satu aplikasi pokayoke, yakni dengan melafalkan (shouting) apa yang di-cek (pokayoke tipe atensi). Cara ini juga banyak dipakai di Jepang. Contohnya adalah para masinis ketika memeriksa prosedur menjalankan kereta api.

Untuk membangun prosedur pokayoke, diperlukan tujuh langkah berikut:

  1. Identifikasi proses
  2. Analisa dimana kesalahan bisa terjadi
  3. Cari pokayoke yang tepat, shutout (menutup/blok kemungkinan terjadinya kesalahan) atau atensi (highlight persiapan/cek)
  4. Mengambil langkah komprehensif, bisa berupa langkah fisik atau bantuan berupa alat.
  5. Menggunakan salah satu, beberapa, atau semua dari kontak (bisa bentuk [shape], ukuran [size], atau atribut fisik), angka konstan, atau urutan metode.
  6. Evaluasi metode yang diusulkan
  7. Latih pada operator, review performansi, dan ukur kesuksesan metode pokayoke tersebut.

Studi kasus: Keliru membawa paspor anak saat mengganti status residensi di kantor Imigrasi Jepang

Masalah human error yang saya alami tadi sepele, saya keliru membawa paspor anak saya alih-alih paspor saya sendiri. Tujuannya saya ingin mengganti status visa (status residen) saya di Jepang dari pelajar ke peneliti. Dokumen yang dibutuhkan ada di sini: aplikasi, foto, paspor, dan resident card. Sederhana, namun ternyata ada kesalahan yang membawa implikasi kerugian uang dan waktu. Berikut teknik pokayoke yang akan saya terapkan:

  1. Proses: kelengkapan dokumen (foto, pasport, residen card, form aplikasi)
  2. Kesalahan bisa terjadi: keliru paspor, form tidak lengkap
  3. Pokayoke: atensi (sebutkan dan cek ulang)
  4. Langkah komprensif: kumpulkan dokumen dalam satu map
  5. Alat bantu: urutan dokumen
  6. Evaluasi: cek dua kali minimal
  7. Review: apakah ada yang kurang atau belum

Sekian. Manusia itu tempatnya salah dan lupa. Pokayoke adalah teknik untuk meminimalisasi salah dan lupa.

Referensi:

  1. https://kanbanize.com/lean-management/improvement/what-is-poka-yoke

Friday, February 05, 2021

Book Summary: Grammar Choices for graduate and professional writer

I just realize my mistakes when actually I made a summary but I named it a review (describing the pros and cons of a book). So, from this post, I would like to make summaries of books that I read. 

The summary is especially intended for me, to find faster what I read and remember in the past. In this occasion, I would like to summary a new book provided by my university: Grammar for Graduate and professional writers (2nd ed.) by Nigel Caplan. I resumed this book based on its eight chapters.

This summary only includes important points based on my judgments (and time).

Chapter 1: An approach to academic grammar 

In chapter 1, the author emphasized the ideas inside the books: 
1. Sentence can be broken into slots (clause, subject, verb, complement) 
2. Grammar is more than rules: a range of choices 
3. Your choices create three levels of meaning at the same time: the content of your sentence, your attitude or relationship with the readers, the organization of the text.

At the first concept, the author briefly described clause structure: a finite clause (a complete idea that can stand alone as a complete sentence), subject and verb, limitation of the type of words for each slot, complements (elements that come after and controlled by the verb), and non-finite clauses.

A few common errors on verb complementation include:
  • A small number of reporting words CANNOT be followed by a "that" noun clause. They include support, present, present, discuss, describe, oppose. Thus, the following sentences are wrong.
  • The research supports that the previous finding is true. The data described that the higher resistance, the lower current.
  • The verb "make" and "let" are complemented by a verb in the base form, without "to". It is better to replace "make" to "force", "require", "cause", "lead to", "let" to "allow", "permit", "enable" "facilitate." 
The excerpt of this first chapter is freely available here

Chapter 2: Clause combination

Chapter 2 of this book focuses on equal clause and unequal clause, as an extension of a simple sentence with a finite clause. The difference between an equal clause and an unequal clause is shown below; equal clauses are combined by coordinating conjunctions while unequal clauses are combined by subordinating conjunctions.


Aside from the differences between equal and unequal clauses, the following are the most important takeaways from chapter 2:
  • Punctuating simple, compound, and complex sentences: "and" for any coordinating conjunction, "because" for any subordinating conjunction, and however for any sentence connector.
  • Clauses introduced by "most of", "some of", "two of" are non-restrictive clauses. They need a comma.
  • Three meaning created by clauses: elaborating (e.g., "... ; in fact, ..", ".. and indeed...", ".., which.."; extension (e.g., "Moreover", "..whereas.."); enhancing (e.g., ".., so..", "Although..").
  • Fragments and run-ons are not acceptable in most academic writing, e.g., "Because it is different from the previous " (fragment), "Culture shock is not usual, it happens to almost everyone who moves to a new place" (run-on).

Chapter 3: Embedded, Noun, and Complement Clauses

Embedded clauses are restrictive clauses (that ..., without coma) that restrict the meaning of a noun phrase. 
1a. The students, who had been nervous about their exam results, are waiting for their teacher in that room. (non-restrictive, all students)
1b. The students who had been nervous about their exam results are waiting for their teacher in that room. (restrictive, some students)

Embedded clauses can be reduced. Most cases are "with/that" with "be". See the example below.
Another issue that is to be solved in this paper is the effect of silence regions in speech.

Noun clauses are dependent clause (a clause that cannot stand alone as a complete sentence, e.g., "when he is coming...") that usually complements or reporting linking verbs, nouns or adjective. There are three types of noun clauses:
  1. Subordinator using "that", e.g., "The previous research found that bacteria are present.
  2. Indirect question using "whether", e.g., "Researcher wonder whether the bacteria are present
  3. Indirect question using "where". e.g., "Researchers ask where bacteria are present."
Some exceptions:
  • wonder can be followed by if, whether, any wh-question, but not that.
  • Argue usually followed by that
  • Realizes takes that and what clause but not wh-question, if, or whether.
A complement (noun) clause s a noun clause that is embedded in a noun phrase or used after an adjective. The most commons are claim, argument, fact, e.g., 
The fact that the first simple DNN architecture works is a significant achievement.

Not all nouns can be followed by noun clauses; only nouns that refer to facts, ideas, and opinion can be followed by complement noun clauses. The nouns such as notion, belief, point, principle, evidence, and chance.

Chapter 4 

The focus in chapter 4 is is verb forms. Verbs can be modified in four ways: time, aspects, voice, and modality. The combination of time and aspect is called Tenses, where this unit more focuses on. The summary of Tenses can be shown in the figure below (taken from the book).


 

Chapter 5

Chapter 5 discusses the noun phrase. One of the most important topics in the noun phrase is whether it needs a determiner, the articles. As I resumed another book: Three Little Words, it is not easy to choose what article needed by a noun phrase. From this book, I obtained additional information that the choice of an article also depends on whether the writer and/or reader know the exact reference of the noun. The following figure shows the resume of the use.



The next chapters talk about Hedging, Boosting, and Positioning (Chapter 6), collocation and corpus searching (Chapter 7), and beyond sentence (Chapter 8). This book, perhaps, is the most complete book explaining grammar and style in academic writing.  It is more complete than free grammar for academic writing or other books. I wish I already read and understand it before pursuing my doctoral degree. But this is not too late.
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